Welcome To blog 12b (99-02) Tong Van Tran, Y Yen, Nam Dinh

The Outlook plug-in "ReplyButler" helps you with your support- / helpdesk work. With its text modules you can answer each e-mail much faster. The saves time and your customers will be happy to receive a perfectly written answer.

ReplyButler is the better helpdesk
The program is easy to use because it's integrated into Outlook. You don't need to learn a new user interface. And it has features for text modules that are superior to many other helpdesk solutions:

* Multi-lingual text modules: The right language will automatically be used
* Adaptive: ReplyButler automatically suggests matching text modules
* Structured: Organize your texts in folder trees and libraries
* Multi-user: Use your text modules in a team
* Colorful: Find your boilerplates faster with icons

Great additional features:
Which other helpdesk program has such convenience features:

* Automatic addressing with the name, thanks to intelligent algorithms
* Automatic reminder for forgotten attachments
* Automatic moving of answered e-mails
* Automatic correction of subjects like "Re: AW: Re: AW: ..."

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